we know what its like to anticipate your goodies purchased online and to be disappointed because they are not as you remember them to be or because someone along the distribution chain has been a little carefless with the delivery and your items arive in a thousand pieces. that is why, Subject to exceptions, Read the label is happy to exchange or refund your purchase within 28 days of delivery if for whatever reason you are unhappy with your purchase. This also stands for any items that are broken in the post.